Perception, Interest and Quality of Comprehensive Emergency Neonatal Obstetry Services Towards Patient's Satisfaction at Moh. Anwar General Hospital Sumenep District

Abstract

The perfection of a health service, on the one hand, can lead to satisfaction for every patient in accordance with the average level of satisfaction of the population, and on the other hand, the procedures for its implementation are in accordance with the code of ethics and professional service standards that have been set.. The purpose of this study is to analyzethe effect of perception, interest and quality of comprehensive emergency obstetric and neonatal care (PONEK) on patient satisfaction at General Hospital Moh. Anwar, Sumenep Regency. The design of this research is an observational quantitative research with a cross sectional approach with the focus of the research being directed at analyzingthe effect of perception, interest and quality of comprehensive emergency obstetric and neonatal care (PONEK) on patient satisfaction at General Hospital Moh. Anwar, Sumenep Regency. The total population is 141 respondents and a sample of 105 respondents is taken using the Simple Random Sampling technique.The findings show that sMost respondents have a good category perception as many as 58 respondents (55.2%). Most respondents have high interest category as many as 58 respondents (55.2%). Most of the respondents have good service quality category as many as 92 respondents (87.6%). Most respondents have satisfaction category satisfied as many as 60 respondents (57.1%). Based on the results of Multiple Linear Regression analysis shows that with a p-value of 0.000 <0.05 then H1 is accepted so it can be concluded that simultaneously there is influence perceptions, interests and quality of comprehensive emergency obstetric and neonatal care (PONEK) on patient satisfaction at General Hospital Moh. Anwar, Sumenep Regency with magnitude influence 84%. It is expected that respondents can provide constructive input and criticism so that the services provided can be in accordance with what is expected